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FREQUENTLY ASKED QUESTIONS

1. Where can I purchase Cambridge flatware?

Most major retail stores in America carry our products, including Crate and Barrel, William Sonoma, Pottery Barn, Neiman Marcus, Bed Bath and Beyond, Federated Dept Stores, Saks Dept Stores, Target Stores, Kohl’s, Bloomindales, Dillard’s Dept Stores, J.C. Penney, Sears Dept Store and Walmart. Other ways to purchase our flatware and accessories is by calling us direct at (973) 227 4400 and asking for a Customer Service representative; on Monday through Friday: 9:00am- 5:00 pm EST or online at our web site www.cambridgesilversmiths.com.

2. What “grade” of stainless steel is best for me?


In order to qualify as “stainless steel”, there must be at least 11.5% chromium contained in a steel alloy.  All of our products use a minimum of 18% chromium.  We offer three grades of stainless steel which are represented by the percentage of chrome (and, in two grades, nickel) used in the steel composition of our products.  Chrome helps to make the steel more resistant to corrosion and nickel helps to provide a softer, silvery tone.  The first level is “18/10 stainless” which means that at that grade there will be a mix of 18% chrome and 10% nickel.  Next is “18/8 stainless” which includes a combination of 18% chrome and 8% nickel. The last grade is “18/0” which has 18% chrome and no nickel. All of these grades meet the highest quality standards when it comes to fighting corrosion and can be used on a regular basis.


3. What does the term “gauge” mean? 

 

Gauge refers to how thick a given utensil is.  As a result, a dinner fork will have a higher gauge than a salad fork because it is thicker.  As one would expect, the higher the gauge, the more expensive a particular design or pattern will be.  It is important, however, not to base your purchase decision solely on gauge since being thicker doesn’t always mean it’s better.  It really is a matter of how the selected utensil feels in your hand, your sense of style and choice of pattern.


4. What about the different types of “finishes”?


What type of finish you choose can often be a reflection of your lifestyle or the intended use of the flatware you buy.  If you want to use the flatware for more formal occasions, you will want a polished finish that is more classic looking.  If you desire a pattern than is more contemporary and softer in appearance, then you might prefer a matte finish.  Many customers prefer a brushed finish because it doesn’t show scratches easily as a result of heavy usage.  Whichever you choose, if the stainless is of the same grade, the flatware will last for the same amount of time.


5. What else should I know in order to buy the stainless flatware that is just right for me?


In addition to the items above, you should be aware of those patterns that allow you to add to or expand your set in the future…as well as accessories like storages sets, cutlery et al.  For a fuller understanding, click on the word “Blog” on the home page of this site.  There you will find a series of ten tips to help you select the patterns and items you want to fulfill your tabletop expectations.

 

6.  Is it necessary to pay taxes on online purchases?


Yes, it is necessary to pay taxes.  The main reason is that Cambridge Silversmiths does business in every state in America as well as U.S. territories (Puerto Rico, and the Virgin Islands).  Therefore, we are required legally to collect sales tax. In some states, we must pay taxes beyond the price, such as shipping, handling, and insurance charges, which sometimes are considered part of the total sales price.  If you need additional information about the sales tax laws in your state, contact your state “revenue department”.


7.  What are your normal shipping charges?


All shipping and processing charges are calculated on the total amount of your purchase. They cover the costs such as processing your order, handling and packaging the products purchased, and delivering them to designated recipients. We send you an email confirmation to confirm that when order has been shipped. Please allow up to five days for confirmation of orders sent via Standard Shipping. For expedited orders (Next Day/Second Day) order cutoff is 1pm EST, M-F.


8.  How do I search for a specific product?


The best way to find a particular product or type of product is to enter a word, phrase, or item number into the search box at the upper-right corner of the screen. You can also browse our product assortment using the collection links found on the home page.


9.  What do I have to do if I want to return a product?


If you not completely satisfied with a product purchased from Cambridge Silversmiths, you may return it for a replacement (pending availability) or for a full refund. All sale merchandise must be returned within 30 days of receipt.
Cambridge will pay return shipping costs for a product that arrives damaged, or is defective in any way.  The same applies if the product is a duplicate of a product already ordered and received, or is not the product that was ordered. Simply call Customer Service at 973 227 4400, 9-5 EST M-F.  We do not claim responsibility for return shipping costs in cases where the product is no longer desired or if the wrong product was the one actually ordered.


10.  Can I put your products in a dishwasher without worry of harming them in any way?


Yes.  All of our products are dishwasher safe.  Check out our tips for care section in this site for further information on to properly maintain your flatware over time.


11. Are all the products you sell in retail stores available online as well?


The answer is no.  Our online selection always represents the majority of patterns we sell in retail stores most of the time.  Our entire product line, however, changes regularly as we add new patterns on regular basis. We suggest you make visits often to see our latest offerings.  You should also be aware that some products may be discontinued at varying times and may or may not have additional or replacement items to fit a specific pattern.  The best way to get a quick answer in a situation like these is to check with our Customer Service representatives at 973 227 4400, 9-5 EST M-F.


12.  What specifically is meant by the different composition terms such as 5pc/20pc/45pc sets?


Cambridge Silversmiths offers 20-piece sets which consists of 4 each of: salad forks, dinner forks, dinner knives, soup spoons, and teaspoons.  We also sell 45-pieces flatware sets which consists of 8 each of: salad forks, dinner forks, dinner knives, soup spoons, teaspoons, plus a Hostess set containing one each of: serving spoon, pierced serving spoon, serving fork, butter knife, and sugar shell.  You may also see flatware sold in 5-piece settings which consists of one each of: salad fork, dinner fork, dinner knife, soup spoon and a teaspoon.


13.  What kinds of accessories can I buy?


We offer a variety of storage products for your flatware.  Not only are they great for protecting your flatware, but they provide an organize way for you to keep your flatware.  These products range from in-drawer trays to formal, elegant storage chests.  In addition, you may purchase a five piece Hostess Set of serving utensils (described in answer above).  For special entertaining, ask about our demitasse spoons, or cocktail forks for appetizers and cheese sets for different types of cheeses.  You might also want to consider purchasing our cutlery items as well.